We want you to be completely satisfied with your purchase from www.jewelluxuries.com. In case you need to return an item, please review our Return Policy below. If you have any questions or concerns, please contact our customer support team at [email protected] for assistance.

1. Eligibility for Returns:

You may be eligible for a return if you meet the following conditions:

– The item is unused, in its original condition, and with all original tags and packaging intact.

– The return request is made within 30 days from the date of delivery.

2. Non-Eligible Items:

The following items are not eligible for return:

– Items marked as final sale or clearance.

– Personalized or customized items.

– Items that have been used, damaged, or altered by the customer.

3. Return Process:

To initiate a return, please follow these steps:

– Contact our customer support team at [email protected] to request a return authorization.

– Provide the order number, item(s) you wish to return, and reason for the return.

– Our customer support team will provide you with instructions on how to proceed with the return.

4. Return Shipping:

– The customer is responsible for the shipping costs associated with the return, unless the return is due to our error or a defective item.

– We recommend using a trackable shipping method to ensure the safe return of the item.

– Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.

5. Refunds:

– Once your return is received and approved, we will initiate the refund process.

– Refunds will be issued to the original payment method used for the purchase.

– Please allow 7 business days for the refund to be processed and reflected in your account.

6. Exchanges:

– We currently do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

– If you receive a damaged or defective item, please contact our customer support team immediately.

– We may require photos or additional information to assess the issue.

– We will provide instructions on how to return the item or offer a suitable resolution.

8. Contact Us:

If you have any questions or need assistance with your return, please contact our customer support team at [email protected]. We are here to help!

Note: Our Return Policy is subject to change without prior notice. Please review the policy at the time of your purchase.

Thank you for shopping at www.jewelluxuries.com. We appreciate your business!